Terms and Conditions


Magic Hand Carwash provides online facilities for the purchase of gift cards.

Gift cards are loaded with pre-set amounts ($25, $50, $75, $100, $150, $200, $250, $500) which is selected at the time of purchase.

All transactions are processed in AUD, and all prices are inclusive of GST. Gift Cards are valid for 12 months from the date of issue.

Shipping and Delivery Policy

We ship products Australia wide using Australia Post Express Post. We charge a fee of $6.20 per order.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia. We will provide a tracking number once item(s) have been shipped. Please visit www.austpost.com.au to track your order.

Electronically delivered orders are sent via email and incur no shipping fee. Magic Hand Carwash takes no responsibility for electronic communications which are not delivered due to incorrect information or issues out of our control.

Customer Service Policy

Magic Hand Carwash is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-7 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund. Best effort to make contact will be made using the details supplied at the time of purchase. 

e-Coupons Terms and Conditions

  • e-Coupons can only be redeemed at the site selected at purchase
  • All e-Coupons expire 6 months from the date of purchase and cannot be extended
  • e-Coupons cannot be refunded or used in conjunction with any other offer
  • In the event a store closes, an alternate store will be nominated to accept the closed store's outstanding e-Coupons 
  • e-Coupons must be presented on redemption

Magic Wash Club - Richmond

  • Magic Car Wash Richmond unlimited wash club membership allows unlimited washes for each registered vehicle every month. One vehicle per month per membership.
  • The membership is automatically renewed on a monthly basis from start date
  • The membership is limited to one wash per vehicle per day
  • Wash Club membership will be automatically deactivated if we are unable to charge your nominated credit/debit card
  • Members need to notify Magic of any changes to Vehicle Registrations,Credit/Debit card details or email address.
  • Wash club membership can be cancelled by notifying Magic by email 14 days prior to next billing date.
  • Magic is not liable to refund any unused portion of plan due to early cancellation
  • Magic reserves the right to close store or change hours of operation at it's discretion
  • Magic reserves the right to modify or cancel this program and the Membership at any time.
  • The Unlimited Wash Club program cannot be combined with any other programs or discounts.

Magic Wash Club - Frankston

  • A fair use policy applies and limits Magic Wash Club Frankston members to 5 Outside Washes per week.
  • Limited to Monday to Friday for vehicles of commercial use. Only valid at Magic Frankston.
  • Not to be used in conjunction with any other offer. Only available with direct debit.

Entertainment Book Discount Offer

Entertainment Book members who show their ‘Gold Card’ or present the offer using the ‘Redeem’ screen on their Entertainment Book App on their phone will receive 25% off All Services (including the core menu and all detailing services).

This offer is valid at any Magic Hand Carwash store (except WA stores) and valid until 31st October 2016.

Refund Policy

Please choose carefully as we do not offer refunds on gift cards or e-Coupons.

Security Policy

When purchasing from Magic Hand Carwash your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre info@magichcw.com.au.

Company Information

Magic Hand Car Wash Franchisor Pty Ltd
ABN 12101257023
15 Hood St, Collingwood, Victoria, Australia
(03) 9419 7419